EatFirst
Help Centre
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The EatFirst basics
- What is EatFirst?
- Where are we located?
- How many caterers do you have?
- Do you just serve lunch?
- Do you deliver on weekends?
- How do you select which caterers you work with?
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Corporate catering - Your Account
- I’ve forgotten my password. How do I reset my password?
- Do I have to register to order?
- Can I see what my work colleagues have ordered in the system?
- Can I share my profile with my colleagues at work?
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Corporate catering - Orders
- How do I cancel an order?
- Can I modify my order?
- How do I know when my order is confirmed?
- Nothing is showing up in my suburb, or my favourite caterer/restaurant is not listed.
- Can I place an order without setting up an account?
- Can I place an order with two different caterers, or have them on the one order?
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Corporate catering - Payment
- When will my credit card be charged?
- How can I get a copy of the invoice resent to me?
- Can I pay via EFT?
- How can I pay?
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Kitchen supplies
- What happens to my order during public holidays?
- Can I pay on account?
- How do I change my order?
- Who do I call if there is a problem?
- How much lead-time is required for ordering kitchen supplies?
- How does it work?
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Kitchen supplies - office milk
- What time do you deliver?
- How long are the use by dates?
- What milk brands do you stock?
- Can I have my milk delivered on a Monday?
- Can you deliver within business hours?
- How often do you deliver milk?
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Kitchen supplies - office fruit
- What happens if my delivery falls on a public holiday?
- What time do you deliver the fruit?
- Can I have my fruit delivered to the office on a Monday?
- Can you deliver fruit to my office within business hours?
- How often do you deliver office fruit?
- How much is office fruit?
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Corporate events and functions
- Do you provide services that are not listed on your website?
- What if I can’t find the menu I want?
- How much lead time do I need to provide you for my event?
- How much alcohol should I order for my event?
- When does equipment hire get delivered?
- Is there a minimum amount of time I can hire staff for?